We take customer privacy seriously and will endeavour to be respectful of your privacy regarding any information provided to Lady personalised.

Privacy Policy

At Lady Personalised we want to be transparent about why we need the personal details we request when you engage with us and how we will use them.

Lady Personalised is committed to protecting the personal data that we collect and process about you. We aim to be clear and transparent and not do anything you wouldn’t reasonably expect. We do this by ensuring you are provided with an explanation about how Lady Personalised collects and processes the information you provide us with, or that we collect about you, whether online, via phone, email, in letters or in any other correspondence or from third parties.

We collect and use personal data to ensure that we can manage our relationships with our customers, and to better understand how we can meet and exceed our customers’ expectations.

Please read this policy carefully, along with our Terms and Conditions and any other documents referred to in this policy, to understand how we collect, use and store your personal information.

By providing us with personal information, you consent to the collection and use of this information in accordance with this privacy policy. In accordance with the General Data Protection Regulation 2016/679, we will not keep your personal data for longer than is necessary.

We may update this policy from time to time without notice to you, so please check it regularly.

If you have any questions about this privacy policy and our cookies policy please contact the manager at Lady Personalised: Unit 10, 108 Nathan Way, London, SE28 0AU.

Who we are

Lady Personalised is able to produce promotional products to suit all occasions. We offer a range of personalised items, as well as standard products.

Our website address is: https://www.ladypersonalised.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Information in the public domain

We may obtain some information from publicly available sources such as open postings on social media such as Facebook and LinkedIn and the internet. 

What personal information we collect from you

  • Name
  • Company name (if applicable)
  • Billing and delivery address
  • Phone number
  • Email address
  • Any images relating to your order
  • Order notes which you may share with us during the checkout process
  • Correspondence with Lady Personalised

What do we use personal information that we collect from you for?

  • To help create your personalised products
  • To link your purchased products to your account and therefore, validate your identity
  • To process payments for orders
  • To share with third party delivery companies that we may enlist
  • To provide support to you, as our customer and enhance the service that you receive
  • Keep a record of your relationship with us and record the contact we have with you; and,
  • Ensure we know how you prefer to be contacted and therefore contact you via the information that you provide (email or mobile), with regards to your order

Tools may be used to improve the effectiveness of Lady Personalised communications with you, including tracking whether you open the emails we send you and which links you click within a message.

Who we share your data with

  • Hardware and software companies
  • Delivery and courier services
  • Advertising and marketing companies
  • Payment processing companies
  • Fraud prevention companies

We are committed to protecting your data and therefore it will never be disclosed or sold to external organisations.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

How we update your information

We review our records to ensure your data is as accurate as possible and always appreciate it if you let us know if your contact details change. It is important that we keep your personal data as up to date as possible, so we may contact you from time to time to confirm this.

Analytics

What rights you have over your data

How to access, correct or delete your information

Under the General Data Protection Regulation 2016 you have the right to request a copy of the information that we hold about you. You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us, particularly if you have an account on this site, or have left comments. If you would like a copy of some or all of your personal information, please email the manager or write to us at The Manager, Lady Personalised: Unit 10, 108 Nathan Way, London, SE28 0AU.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

If you do not want to remain on Lady Personalised lists and would like us to remove your name from our database, please contact us to let us know. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Please address all your requests, by email or mail, to the manager. To help us locate any personal information about you (or in case we need to get in touch with you to obtain further information to help us locate your records) please include your full name, address and telephone number with your request.

Additional information

How we keep your data safe

We aim to ensure that there are appropriate, physical, technical and managerial controls in place to protect any personal information you may provide to us and our network is protected and monitored.

Despite all of our precautions no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we will always strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will hold your personal information on our systems for as long as is necessary for the relevant activity. If you request that we stop sending you product information and special offers we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us, we won’t keep any information that we don’t need.

Contact Us

If you have any queries about this policy or any complaints with regard to the administration of the policy, please contact the manager:

Phone: 07964 400190
Email: sales@ladypersonalised.com

Further information

The laws governing how your personal data can be used are:

  • General Data Protection Regulation 2016

You can also contact the Information Commissioner’s Office at ico.org.uk to find out more or report a concern. They are the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. We work with them to make sure that we collect, store and use your information appropriately and don’t do anything you wouldn’t expect us to.

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